irritating and time consuming medical report

I am lodging this complaint on behalf of my mother, who lodged a claim for a pay out for lasting dignity plan for my late father. The clientelle is requesting medical History from 2008 in order to process the claim, I would like to know where the hell are we suppose to get medical history from 2008 , this means we have to go to every doctor because my has not been seeing one Dr since 2008, this whole thing is time consuming and adding a lot of stress on my grieving mother. I am very disgusted and disappointed with clientelle, you should have asked for medical report when my father was taking the cover not when he is dead. The notice of death and death certificate states that he died from natural causes so I understand why you want a medical report. We claimed from other insurance companies none of them have asked for a medical report all other claims were hassle free. I would not recommend clientelle to my worst enemy after what it has put my mother through.