ZR
Zack R

1 reviews | Active since Oct 2010

22 Oct 2024, 10:15

Irritating +100 Debi check calls

They keep on calling from what they call Head Offices of Clientele Life. Everyday I would receive about 5 calls if not more. This has been going on from last. They also say their calls are recorded.

Everytime when I speak to them I keep on telling them to stop calling me about debit check. From last year I have been repeating the same request. They phone and phone and phone asking me same stupid questions and I always have to repeat meself. MY PLEA THROUGH HELLOPETER, CLIENTELE PLEASE REMOVE ME NUMBER FROM YOUR DEBI CHECK DISTRIBUTION LIST, I AM NOT INTERESTED AND HAVE SAID THIS FROM LAST YEAR TO YOUR SO CALLED RECORDED LINES. IF I AM GOING TO RECEIVE MORE CALLS ABOUT THE SAME THING YOU HAVE BEEN ASKING FROM LAST YEAR, CONSIDER MY MEMBERSHIP/SUBSCRIPTION CANCELLED. THIS IS MY LAST ATTEMPT AT MAKING SURE THAT ME REQUEST IS RECEIVED AND ACTIONED.

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Replies (2)
Clientele Life
Clientele Life's reply22 Oct 2024, 13:39
Official
Dear Zack,  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply22 Oct 2024, 15:05
Official
Dear Zack  Thank you for raising your concerns with us.
 At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we can confirm that we have escalated your matter to our IT department to have your contact details removed from getting any debi check related calls in future. A copy of your policy documents have been sent to your email address. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
   
Kutlwano Tsoai
Service Support Specialist
Clientele Life