CM
Chakaza M
1 reviews | Active since Jun 2009
13 Mar 2026, 15:25
Investment savings
I had savings with Clientèle and wants to withdraw my money thy not assisting me
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
13 Mar 2026, 16:03Dear Chakaza,,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply13 Mar 2026, 16:03
Official
Dear Chakaza,,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
CM
Chakaza M's updateReviewer Update
13 Mar 2026, 17:09Thank you, I will wait for their response
CM
Chakaza M's update13 Mar 2026, 17:09
Reviewer Update
Thank you, I will wait for their response
Clientele Life's replyOfficial
18 Mar 2026, 12:03Dear Chakaza M, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on the 17th and the 18th of March 2026.
Furthermore, I can confirm that you took out an investment policy which commenced in January 2026 and on the 11th of February 2026 a withdrawal request was received via our WhatsApp contact channel.
Our consultant explained on how your investment is designed and also explained that you can only make one withdrawal on the policy within the first 5 years, administration costs of the investment plan was also explained.
On the 12th of March , you requested to make another withdrawal and our consultant reminded you of the first withdrawal made in February 2026. It was further explained again that as per the Long Term Insurance Act No 52 of 1998 “you are only allowed to withdraw from your investment once within the first five years of having your policy” .
Kindly note that once you have completed the 5 years, should there be an encashment value available, you will be able to withdraw from your investment policy again on 01 January 2031.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so on *** or email: ***
Regards
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Our attempt to contact you on the numbers we have on record resulted in no success on the 17th and the 18th of March 2026.
Furthermore, I can confirm that you took out an investment policy which commenced in January 2026 and on the 11th of February 2026 a withdrawal request was received via our WhatsApp contact channel.
Our consultant explained on how your investment is designed and also explained that you can only make one withdrawal on the policy within the first 5 years, administration costs of the investment plan was also explained.
On the 12th of March , you requested to make another withdrawal and our consultant reminded you of the first withdrawal made in February 2026. It was further explained again that as per the Long Term Insurance Act No 52 of 1998 “you are only allowed to withdraw from your investment once within the first five years of having your policy” .
Kindly note that once you have completed the 5 years, should there be an encashment value available, you will be able to withdraw from your investment policy again on 01 January 2031.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so on *** or email: ***
Regards
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply18 Mar 2026, 12:03
Official
Dear Chakaza M, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on the 17th and the 18th of March 2026.
Furthermore, I can confirm that you took out an investment policy which commenced in January 2026 and on the 11th of February 2026 a withdrawal request was received via our WhatsApp contact channel.
Our consultant explained on how your investment is designed and also explained that you can only make one withdrawal on the policy within the first 5 years, administration costs of the investment plan was also explained.
On the 12th of March , you requested to make another withdrawal and our consultant reminded you of the first withdrawal made in February 2026. It was further explained again that as per the Long Term Insurance Act No 52 of 1998 “you are only allowed to withdraw from your investment once within the first five years of having your policy” .
Kindly note that once you have completed the 5 years, should there be an encashment value available, you will be able to withdraw from your investment policy again on 01 January 2031.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so on *** or email: ***
Regards
Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Our attempt to contact you on the numbers we have on record resulted in no success on the 17th and the 18th of March 2026.
Furthermore, I can confirm that you took out an investment policy which commenced in January 2026 and on the 11th of February 2026 a withdrawal request was received via our WhatsApp contact channel.
Our consultant explained on how your investment is designed and also explained that you can only make one withdrawal on the policy within the first 5 years, administration costs of the investment plan was also explained.
On the 12th of March , you requested to make another withdrawal and our consultant reminded you of the first withdrawal made in February 2026. It was further explained again that as per the Long Term Insurance Act No 52 of 1998 “you are only allowed to withdraw from your investment once within the first five years of having your policy” .
Kindly note that once you have completed the 5 years, should there be an encashment value available, you will be able to withdraw from your investment policy again on 01 January 2031.
I trust you find this in order. However, should you wish to contact us again please do not hesitate to do so on *** or email: ***
Regards
Vusumuzi Dlamini Services Recovery Specialist Clientele Life