TN
Thabiso N

1 reviews | Active since Aug 2013

15 Mar 2017, 17:11

intentionally delaying the claim

<p>I lauched the claim for my late brother on December 2016 and till today my has not been finalized instant Clientel life is making fool of me that they are waiting for police to finalised thier investigation. I spoke to the Detective handling the case and I was told that Clientel life is making a fool of me. ... I thought Clientel have a appropriate service everytime I see their advert on tv... </p>

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Replies (2)
Clientele Life
Clientele Life's reply16 Mar 2017, 06:11
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply16 Mar 2017, 11:54
Official

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Claims Forensic Manager (Maritz Haystek) was in telephonic contact with you today and reconfirmed the claim outcome.

We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.

Kind Regards

Claims Department