1 reviews | Active since Nov 2012
insurance companies worse than mashonisa
<p>i was invited to a ifa meeting in july 2015 and with all the promises of how to make extra money i then joined ifa.. but i then realised that i did not have time to recruite so i opted that ill just continue with the investment plan i took. after paying my premiums for a year i then decided to surrender my policy as i could not afford it. I paid about R220.00 for a year and when i emailed the letter to surrender i am then told that i will only be receiving R152.00 back.. i emailed back and said they can keep the money i dont want it. Thanx for nothing Clientele</p>
Thank you raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Dear Miss Twala
I hereby confirm that your Foundation Plan is no longer active as it was made paid on 30 September 2016. No further premium will be deducted from your account.
I have cancelled your encashment and the value of R152.19 will remain and provide you with protector cover until there is no value.
I hope you find all the above in order.
Kind regards
Lindelwa Matiwane
Client Services Consultant - Claims
Clientèle Life
Tel **********
Fax **********
Email **********
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside
www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorised Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za
i have not even been contacted regarding my query and already they are telling me what they are planning to do with the R152.00 Wow!!!
Dear Miss Twala
I hereby confirm that your Foundation Plan is no longer active as it was made paid on 30 September 2016. No further premium will be deducted from your account.
I have cancelled your encashment and the value of R152.19 will remain and provide you with protector cover until there is no value.
I hope you find all the above in order.
Kind regards
Lindelwa Matiwane
Client Services Consultant - Claims
Clientèle Life
Tel **********
Fax **********
Email **********
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside
www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorised Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to http://selfservice.clientele.co.za or click on the registration link on www.clientele.co.za
i have not even been contacted regarding my query and already they are telling me what they are planning to do with the R152.00 Wow!!!
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised. Information was provided on the breakdown of the Investment policy and the premium allocation. The product is designed as a long term Investment Plan for 20 years or longer. The policy was taken through the IFA Business opportunity where you signed an application form confirming you understand the Terms and Conditions of the product.
You have confirmed that you are not interested in withdrawing the amount available and we have since confirmed that the policy and the withdrawal process has been cancelled as per your instruction. We have also provided you with the complaints process should you wish to further escalate your concerns.
I trust you find this in order and your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, the necessary feedback has been provided regarding your concerns raised. Information was provided on the breakdown of the Investment policy and the premium allocation. The product is designed as a long term Investment Plan for 20 years or longer. The policy was taken through the IFA Business opportunity where you signed an application form confirming you understand the Terms and Conditions of the product.
You have confirmed that you are not interested in withdrawing the amount available and we have since confirmed that the policy and the withdrawal process has been cancelled as per your instruction. We have also provided you with the complaints process should you wish to further escalate your concerns.
I trust you find this in order and your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist