NM
Nomaza M
1 reviews | Active since Jan 2022
18 Jan 2022, 12:00
Insurance claim
Good day I'm vdry disappointed and upset about the way i was treated by this insurance company my uncle passed away on Friday 14th January 2022 he miss the premium for December 2021 now the company does not want to pay out the insurance money the grace period wzs on the 11th January 2022 and he died on the 14th the funeral is on Saturday 22nd January 2022
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Replies (2)
Clientele Life's replyOfficial
18 Jan 2022, 18:58 Dear Nomaza M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply18 Jan 2022, 18:58
Official
Dear Nomaza M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Jan 2022, 16:38 Dear Nomaza M,
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We acknowledge your concerns and confirm that we have been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We acknowledge your concerns and confirm that we have been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
Clientele Life's reply19 Jan 2022, 16:38
Official
Dear Nomaza M,
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We acknowledge your concerns and confirm that we have been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life
At the outset, we would like to pass our condolences to you and your family during this difficult time.
We acknowledge your concerns and confirm that we have been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Yours sincerely, Lebohang Makhakhe Service Support Specialist Clientele Life