SM
Sabelo M
1 reviews | Active since Apr 2022
01 Aug 2022, 10:56
Injustice to the youth
I think the story is the same with me just like everyone else. These clientele workers are ******** most definitely. They take your information and all of a sudden you have been hit with a debit order even though you aren't the one being insured. Now I've been debited money even though I immediately cancelled the policy but am still being hit with a debit order, and the fact that clientele allows this just means they are also ********. South Africa is truly disgusting
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Aug 2022, 12:15Dear Sabelo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Aug 2022, 12:15
Official
Dear Sabelo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Aug 2022, 13:33Dear Sabelo S Thank you for bringing this matter to our attention. We confirm that our Market conduct department has investigated your complaint and that one of our investigators has been in contact with you. We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled. A refund for the premium debited has been requested. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Market Conduct
Clientele Life's reply02 Aug 2022, 13:33
Official
Dear Sabelo S Thank you for bringing this matter to our attention. We confirm that our Market conduct department has investigated your complaint and that one of our investigators has been in contact with you. We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled. A refund for the premium debited has been requested. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Market Conduct