1 reviews | Active since Nov 2017
Infuriated
I have raised a dispute telephonically on my refund but it is still not fixed. I must say that I am deeply disappointed with the manner in which the query has been handled so far. I sent an email on Tuesday, Two days later, no response. Today I made a call whereby I spoke to Nonhlanhla who kept me on hold until I ran out of airtime, I made another call and spoke to mampho who also failed to assist. I had a legal plan: *** and funeral plan, policy no: *** of which both lapsed. I have never made use no claimed and therefore requesting my full refund on all premiums I made. I am having your policy wording reviewed. You refer me to yet yet it does not solve my issue. Im not binded by something thats not on writing and was not communicated verbal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Our records indicate that you have been contacted by his office already and advised accordingly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Our records indicate that you have been contacted by his office already and advised accordingly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist