1 reviews | Active since Oct 2017
Inefficient staff, bad service and no accountability.
I had an encashment request done and every time I call to ask the status of my request, they keep asking me for more documents. I have never ever encountered such BAD service in my entire life. on tv they have false advertising and I just want to warn innocent people out there, if they going to open an Investment fund with clientele, they must be prepared for the worst possible service.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us
As per our discussion, I have explained the process and the reason for the delay on your encashment to be paid into your account. I have also confirmed that certain documents need to be signed by the payer and the life assured as per our security measures and once all necessary documents have been received back, we will then process the encashment.
Furthermore, Another encashment form has been sent on the email address we have on record.
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thank you for raising your concerns with us
As per our discussion, I have explained the process and the reason for the delay on your encashment to be paid into your account. I have also confirmed that certain documents need to be signed by the payer and the life assured as per our security measures and once all necessary documents have been received back, we will then process the encashment.
Furthermore, Another encashment form has been sent on the email address we have on record.
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life