1 reviews | Active since Mar 2026
Incorrect information provided.
Good day
I am Phakama Qheya from Lusikisiki, I need assistance. I spoke to a consultant who works for IFA-Lwando Zulu work number Af332125, he was recruiting people for a business workshop and he asked for my number, to my surprise that he was making me join for a Clientelè policy. I found out this later when Clientele had debited my Capitec account worth R570.00 on the 26th of February 2026.
The consultant assured that I am not joining any policy, I do not have a documentation proving that I signed up for this policy, when I contacted Clientele service center "they claim I had approved a debit check" of which I did not. I visited the bank to reverse the debit order they couldn't assist, I contacted Clientele they also could not reverse this.
Seeking for your assistance.
Phakama Qheya
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct