JD
Joseph D
1 reviews | Active since Jun 2020
11 Nov 2023, 06:32
Incorrect information
I was called for a Clientele Perks policy that would cost me R140. I cancelled the policy and requested a refund as I have not used their services, to my surprise I was told no refund is due, because I signed up for Car Insurance and I was covered for that month. I never received a policy document to inform me of the type of policy I signed up for
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
13 Nov 2023, 08:15Dear Joseph D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply13 Nov 2023, 08:15
Official
Dear Joseph D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Nov 2023, 14:52Dear Joseph D
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Can you please provide us with an alternative number where you can be reached.
Kind regards,Vusumuzi DlaminiClientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Can you please provide us with an alternative number where you can be reached.
Kind regards,Vusumuzi DlaminiClientele Insurance
Clientele Life's reply13 Nov 2023, 14:52
Official
Dear Joseph D
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Can you please provide us with an alternative number where you can be reached.
Kind regards,Vusumuzi DlaminiClientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Can you please provide us with an alternative number where you can be reached.
Kind regards,Vusumuzi DlaminiClientele Insurance
Clientele Life's replyOfficial
13 Nov 2023, 15:38Dear Joseph D At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 13th of November. Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply13 Nov 2023, 15:38
Official
Dear Joseph D At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 13th of November. Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life