VS
Vasti S

1 reviews | Active since Jan 2016

20 Jan 2016, 10:53

incorrect info on quote refuse to fix

I contacted Clientele for a life insurance,<br> Thepo called me back, and made quite a lot of promises, and asked i agree to be on cover that same night, i asked him to please put all on writing and about the cash back bonus <br> Once i received the info, what he told me over phone and what was in quote was not the same,<br> And it stated no cash back bonus was available<br> I then rep**** and asked for an amended quote<br> he emailed me and said due to an error it cannot be fixed i must take his word for it, <br> I then asked another consultant to call me back with a new quote<br> at this point 2 months down the line no calls, no amended quotes no help<br>

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Replies (1)
Clientele Life
Clientele Life's reply20 Jan 2016, 11:10
Official
Hello vasti761018,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn
Service Recovery Specialist