ZJ
Zandile J

1 reviews | Active since Dec 2015

11 Dec 2015, 13:39

Incorrect debit order date

HI Hello Peter, I am very irritated with Clientele.<br> I signed a contract for them to debit my account on the 25th each month-This month they just decided to debit me Today the 11th of December without my permission.<br> No communication, No call to ask me if I'm comfortable with this date-no message.<br> I am now sitting with a negative bank account-I want my money Today, they not going to pay my bank service fee for overdraft.<br> They cant just debit me whenever they feel like it.<br> As far as I'm concerned-I do not owe them, next premium should be end December.<br> <br> <br> Regards very Angry customer.<br> Zandile Janda <br>

0
Replies (1)
Clientele Life
Clientele Life's reply11 Dec 2015, 14:16
Official
Hello ZIYANDA JANDA,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist

Best regards,