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1 reviews | Active since Jan 2017

08 Jun 2020, 08:25

Incorrect debit order

To be honest I am so dissapointed with clientele, after speaking to one of reps I clearly advised that i want the funeral cover however I will not be able to afford it for the month of May he then assured me that the debit order will only go off at the end of June, and now the debit order for tpolicy has gone off on the day that we have not agreed on, I then sent an email and was phoned back on the 29th of May and advised that I will receive a refund within 48hours, it has now been more than a week and I have sent numerous emails with no response, my question remains that if I am getting this kind of service from you now what kind of service will I receive when I need to claim in future? I need this refund done and this policy canceled with immediate effect. I will not let this go

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Replies (3)
Clientele Life
Clientele Life's reply08 Jun 2020, 11:53
Official
Dear Licia K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Judith Mboweni

Service Support Specialist

Clientele Life  
Clientele Life
Clientele Life's reply08 Jun 2020, 14:28
Official
Dear Licia K Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 08 June 2020 on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you on 09 June 2020 to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith MboweniService Recover Specialist 
Clientele Life
Clientele Life
Clientele Life's reply09 Jun 2020, 14:57
Official
Dear Licia K, Thank you for raising your concerns with us.  We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that there was an oversight from our consultant's side regarding the refund request not being escalated accordingly. Upon contacting you on 9 June 2020, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.  We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely,

Judith MboweniService Recovery SpecialistClientele Life