CH
Charl H
1 reviews | Active since Oct 2021
06 Oct 2021, 09:37
Incorrect debit date and sms of policy lapsed
I took out a Clientele funeral policy. I moved the inception date, and was advised that my debit order will only go of on the 1st of every month and not any other date. On Monday the 4th a debit went of. I am not happy because its not the 1st its the 4th. I sent an email and its been 2 working days and no response. I want my money back and policy terminated because you dont keep to your word. Also i keep getting sms's that says policy has lapsed. Please can someone contact my asap. I am not happy with your service.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
06 Oct 2021, 10:50Dear Charl H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Oct 2021, 10:50
Official
Dear Charl H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
06 Oct 2021, 14:24 Charl Hendricks At the outset I would like to apologize for the service received. As per our discussion, the necessary feedback has been provided regarding a call made to you on the 12th August and the chosen debit date of the 1st of each month. Furthermore , I have confirmed the status of your policy and also forwarded our Internal Arbitrator details on the contact number we have on record. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini Clientele Life
Clientele Life's reply06 Oct 2021, 14:24
Official
Charl Hendricks At the outset I would like to apologize for the service received. As per our discussion, the necessary feedback has been provided regarding a call made to you on the 12th August and the chosen debit date of the 1st of each month. Furthermore , I have confirmed the status of your policy and also forwarded our Internal Arbitrator details on the contact number we have on record. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini Clientele Life
CH
Charl H's updateReviewer Update
06 Oct 2021, 14:40Good day,
My query is not resolved how can you tell me you cant refund me because my policy active for 2 to 3 months but you only took of a debit order on the 4th. A policy only active when you pay your premium. Also i received 2 sms's stating policy lapsed. This issue not resolved
My query is not resolved how can you tell me you cant refund me because my policy active for 2 to 3 months but you only took of a debit order on the 4th. A policy only active when you pay your premium. Also i received 2 sms's stating policy lapsed. This issue not resolved
CH
Charl H's update06 Oct 2021, 14:40
Reviewer Update
Good day,
My query is not resolved how can you tell me you cant refund me because my policy active for 2 to 3 months but you only took of a debit order on the 4th. A policy only active when you pay your premium. Also i received 2 sms's stating policy lapsed. This issue not resolved
My query is not resolved how can you tell me you cant refund me because my policy active for 2 to 3 months but you only took of a debit order on the 4th. A policy only active when you pay your premium. Also i received 2 sms's stating policy lapsed. This issue not resolved
CH
Charl H's updateReviewer Update
06 Oct 2021, 14:43Also why did a debit go off on the 4th when its supposed to be on the 1st of every month. I am disgusted with Clientele for how you handling this issue. Please provide me with details for the ombud
CH
Charl H's update06 Oct 2021, 14:43
Reviewer Update
Also why did a debit go off on the 4th when its supposed to be on the 1st of every month. I am disgusted with Clientele for how you handling this issue. Please provide me with details for the ombud
Clientele Life's replyOfficial
12 Oct 2021, 15:38Dear Charl Hendricks
Thank you for raising your concerns with us.
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns with us.
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply12 Oct 2021, 15:38
Official
Dear Charl Hendricks
Thank you for raising your concerns with us.
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns with us.
Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life