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nchedi R

1 reviews | Active since Oct 2014

18 Jan 2016, 13:58

incorrect date of debit order

Good day<br> <br> my bank has charged in unpaid debit order in dec on the 11th dec 2015 cause you guys try to debit on my account for wht I don't know.cause our agreement for a debit order is the 25th of each month<br> <br> you never send me an noticifation about changes<br> I will like you to pay back those charge into my account is R138 <br> if you want bank statement to see I can send

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Replies (1)
Clientele Life
Clientele Life's reply18 Jan 2016, 16:10
Official
Hello nchedichristof,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn
Service Recovery Specialist