SM
Sanelisiwe M

1 reviews | Active since Dec 2012

23 Oct 2015, 08:26

INCORRECT BILLING DATES FOR YEARS NOW

Plz cancel any &all policies I may have with u. No benefits u might promise r worth u debiting me as &when u please. How on Earth u expect me 2make it all d way 2Port Shepstone 2c my ailing grandmother AND still get myself 2work all of next week on the R39 you left in my account - I have no idea. Maybe u people have a better explanation. <br> <br> Why the Hell u debit me whenever u feel like it - I do not know. And yes, I do know what NAEDO tracked debit is - but I specifically said I do not want that, especially because all those rejected debits look bad on my record as if I couldn't keep money for u - whereas u are busy looking for it way too early. Whatever agreement u have with the bank cannot supersede the agreement I have with u - which is 1st of every month. Therefore what u are doing is *******.<br> <br> I plan my finances accordingly but now 4having u on my Debtors, I am made to look a fool who cant c month end on her own. Cash out all my money and no further communication from you - that includes ANY form of direct marketing. Just wipe my name from your database. <br> I have honestly had it. Such a simple thing to keep a customer hapi - debit on d correct date - bt NO cnt evn get that right

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Replies (1)
Clientele Life
Clientele Life's reply23 Oct 2015, 09:22
Official
Hello sanemiya,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist