jC
john C
1 reviews | Active since Apr 2013
14 Dec 2019, 08:56
Inconvenience and****
<div>Always mess up my debit dates, you're ***********, if you can't even keep to your own debit date you suggested, you are the worst I have ever dealt with.
Please take this as my cancelation notice.... Oh and F****** you </div>
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
17 Dec 2019, 08:11Dear John C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply17 Dec 2019, 08:11
Official
Dear John C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
jC
john C's updateReviewer Update
17 Dec 2019, 12:23I had the same experience, 3 times they messes up with ne
jC
john C's update17 Dec 2019, 12:23
Reviewer Update
I had the same experience, 3 times they messes up with ne
Clientele Life's replyOfficial
19 Dec 2019, 08:30Dear john C,
Thank you for raising your concerns with us. As per our telephonic discussion on 18 December 2019, we have addressed your concerns regarding the early debit orders and also confirmed that there was an oversight from our consultant’s side regarding the debit order date changes. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , regarding the cancellation concerns raised. Our records indicate that our attempt to contact you and discuss your cancellation request resulted in no success. We therefore confirm that the policy was cancelled as per your request. It is unfortunate that you decided to terminate your policy with us. The refund process was also communicated upon providing you with feedback. We however do understand your frustration and apologise for any inconvenience caused. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Judith MboweniService Support Specialist
Thank you for raising your concerns with us. As per our telephonic discussion on 18 December 2019, we have addressed your concerns regarding the early debit orders and also confirmed that there was an oversight from our consultant’s side regarding the debit order date changes. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , regarding the cancellation concerns raised. Our records indicate that our attempt to contact you and discuss your cancellation request resulted in no success. We therefore confirm that the policy was cancelled as per your request. It is unfortunate that you decided to terminate your policy with us. The refund process was also communicated upon providing you with feedback. We however do understand your frustration and apologise for any inconvenience caused. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life's reply19 Dec 2019, 08:30
Official
Dear john C,
Thank you for raising your concerns with us. As per our telephonic discussion on 18 December 2019, we have addressed your concerns regarding the early debit orders and also confirmed that there was an oversight from our consultant’s side regarding the debit order date changes. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , regarding the cancellation concerns raised. Our records indicate that our attempt to contact you and discuss your cancellation request resulted in no success. We therefore confirm that the policy was cancelled as per your request. It is unfortunate that you decided to terminate your policy with us. The refund process was also communicated upon providing you with feedback. We however do understand your frustration and apologise for any inconvenience caused. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Judith MboweniService Support Specialist
Thank you for raising your concerns with us. As per our telephonic discussion on 18 December 2019, we have addressed your concerns regarding the early debit orders and also confirmed that there was an oversight from our consultant’s side regarding the debit order date changes. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , regarding the cancellation concerns raised. Our records indicate that our attempt to contact you and discuss your cancellation request resulted in no success. We therefore confirm that the policy was cancelled as per your request. It is unfortunate that you decided to terminate your policy with us. The refund process was also communicated upon providing you with feedback. We however do understand your frustration and apologise for any inconvenience caused. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Judith MboweniService Support Specialist
jC
john C's updateReviewer Update
03 Jan 2020, 07:19You debited me again!!!! Where's my refund promised to me!!!! Sort this out now or it's you me and the Ombudsman, I am sick and tired of your ****
jC
john C's update03 Jan 2020, 07:19
Reviewer Update
You debited me again!!!! Where's my refund promised to me!!!! Sort this out now or it's you me and the Ombudsman, I am sick and tired of your ****