Inconsiderate service

Since it is December, most companies pay their employees early. So some Service providers have been proactive by sending customers an sms asking for their permission to debit them on a particular date. Clientele did no such thing. <br> <br> I get paid on the 18th so I had a small amount of money left for the week. Today Clientele decided to debit me since they have decided to do early debiting without consulting all of their clients. I never received an sms or an email because if I did, I would have informed them of when i was getting paid in order for them to receive their funds accordingly. Now I am left with no money for the week & all they tell me is that I won't be debited twice and next month, it shall go back to normal. What do they expect me to do for the rest of the week? How do they expect me to live?<br> <br> Customer service should be about communication & consultation with your clients. Now, I requested info on cancellation of the policy, the agent is unable to email me because she doesn't have access to a computer and Clientele does not have a letter or something with that information. Again another indication of how they do not consider or care about the client.