SS
Sindi S
1 reviews | Active since Feb 2014
23 Aug 2017, 13:50
incomplete
I was called by the lady to sign me up for a funeral cover, but she was supposed to then call my sister to confirm her children's details. She promised that by the time she hangs up she will. Unfortunately, she did not and I called Clientele life and ask if they can call my sister to confirm her children's details, and they promise to do that but nobody called till today. They have debited the money and my question is who is the cover for if the number of people I was quoted for is not enough.
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Replies (2)
Clientele Life's replyOfficial
23 Aug 2017, 14:00Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply23 Aug 2017, 14:00
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
28 Aug 2017, 10:50Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Thandeka Ncala) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback regarding the policy.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again
Yours sincerely,
Mahlatse Aphane
Compliance Investigator(2IC)
Compliance
Best regards,
Clientele Life's reply28 Aug 2017, 10:50
Official
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Thandeka Ncala) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback regarding the policy.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again
Yours sincerely,
Mahlatse Aphane
Compliance Investigator(2IC)
Compliance
Best regards,