***********/Deceiving Sales Agent

CLIENTELE NEEDS TO URGENTLY REEDUCATE THEIR SALES AGENTS ON THEIR PRODUCTS!!!!!

I contacted Clientele with a query regarding their hospital plan. It was really simple, I am 3 months pregnant, if I join the plan will the Clientele hospital plan cover the Labour costs. This agent proceeded to assure me more than once that after i make 3 payments to the policy it will be fully covered.

He read me a bunch of pre-existing conditions that will not be covered and again failed to mention an existing pregnancy being one of those conditions, i was overjoyed i accepted and i joined the policy. I sat and thought about it and i said to myself i don't want any trouble when it comes to claims time. I called them back.

To my dismay, the 2nd agent i spoke to informed me that for the maternity benefit i need to be on the policy for 12 months, before the Labour costs will be covered.

One of two things, the 1st agent i spoke to is either an idiot and he doesn't know the product or he blatantly **** to me to make a sale. I don't know which is worse. Needless to say i immediately cancelled the policy. I asked the 2nd agent to lodge a complaint she told me that an investigator will call me within 2-3weeks. We wait and see.