PZ
Portia Z

1 reviews | Active since Aug 2017

24 Aug 2017, 09:46

*********** service

i joined clientele in 2016 and their price increase went up in 2017 .I have requested to cancel my policy and only now i am informed that it is a 30 day cancellation - which that was not mentioned when i was sold the package .Only now because i want to cancel i am told that the cause for the high increase in monthly subscription is because my cover amount increases monthly .I WAS NOT ADVISED ABOUT THAT EITHER -IS THAT HOW YOU GET TO ROB CUSTOMERS ,BECAUSE I DO NOT KNOW HOW MUCH I AM COVERED FOR ,OBVIOUSLY I WOULD ONLY BE PAID OUT WHAT I AM AWARE OF . Yes terms and conditions are sent out top customers ,but the most important details need to be MENTIONED ON THE SALES CALL I AM UNHAPPY WITH THEIR SERVICE AND I WILL POST THIS ON EVERY SOCIAL MEDIA PLATFORM

0
Replies (1)
Clientele Life
Clientele Life's reply24 Aug 2017, 09:52
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist