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Matilda M
1 reviews | Active since Apr 2017
08 Feb 2023, 09:32
*********** *****s
I called IFA clientele life on Monday requesting withdrawal on my IFA policy and I haven’t received the documents I need to sign not to mention the wait for the payment to be made in my account.Worse part apparently after documents have been sent back I have to wait 30 days before payment
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Replies (2)
Clientele Life's replyOfficial
08 Feb 2023, 11:37Dear Matilda
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply08 Feb 2023, 11:37
Official
Dear Matilda
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Feb 2023, 16:05Dear Matilda, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. At the outset, we would like to apologize for the delay and any inconvenience you have experienced.
It is our pleasure to inform you that the encashment was processed and the funds were transferred into your account today. The funds should reflect in your account by the close of business today, at the latest by 12 midday tomorrow. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
It is our pleasure to inform you that the encashment was processed and the funds were transferred into your account today. The funds should reflect in your account by the close of business today, at the latest by 12 midday tomorrow. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
Clientele Life's reply10 Feb 2023, 16:05
Official
Dear Matilda, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. At the outset, we would like to apologize for the delay and any inconvenience you have experienced.
It is our pleasure to inform you that the encashment was processed and the funds were transferred into your account today. The funds should reflect in your account by the close of business today, at the latest by 12 midday tomorrow. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life
It is our pleasure to inform you that the encashment was processed and the funds were transferred into your account today. The funds should reflect in your account by the close of business today, at the latest by 12 midday tomorrow. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life