1 reviews | Active since Jul 2019
*********** Clientele Life customer service agents
I complained to Clientele Life about ********** policy number ***. After proving that the policy was not taken out by me - after a frustrating back and forth - I was promised a refund. I submitted my banking details and I have not received a response in acknowledgement of receipt of the banking details except for the automated bot response. To date I have sent three emails which have gone unanswered. This is really frustrating as I need my money. I have discovered that dealing with Clientele Life is difficult and frustrating. The company's workers are inept and *********** at resolving customer complaints. It seems as if they are not properly supervised. All I want, Caliente Life people, is that you refund me and we then part ways forever.
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
This is not the level of service we aim to offer to our valuable clients and can assure you that all concerns raised have been escalated to the relevant Management teams for review.
We are glad to hear that you have received your refund and we trust that you find the above in order.
Yours sincerely,
Market Conduct Team
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
This is not the level of service we aim to offer to our valuable clients and can assure you that all concerns raised have been escalated to the relevant Management teams for review.
We are glad to hear that you have received your refund and we trust that you find the above in order.
Yours sincerely,
Market Conduct Team