1 reviews | Active since May 2018
*********** clientele funeral service
My experience with clientele was the worst of ever experienced, when I took the policy most of the things they are telling me now were not explained to me including adding my Mother as an additional family member insterd of an immediate family member,they did not stop there they informed me that my cover was only R10000 insterd of R50000 which we had spoken about telepathically. My mother then passed and I made a claim only for them to tell me if only coverd my mother for 11 months insterd of 12 months and told me that according to them a Mother is coverd as an additional family member not an immediate family member in my conclusion I do not think clientele is capable of doing their Job all they do is take members money but do not deliver.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
At the outset we would like to pass our condolences to you and the family during this difficult time.
You raised concerns regarding the cover amount and the waiting period for the extended members covered on the policy.
As per our telephonic discussion, we have confirmed that the matter was investigated and we found that all the relevant information was provided during the sale of the policy.
Should you not be satisfied with the outcome, we have provided you with the escalation process.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
At the outset we would like to pass our condolences to you and the family during this difficult time.
You raised concerns regarding the cover amount and the waiting period for the extended members covered on the policy.
As per our telephonic discussion, we have confirmed that the matter was investigated and we found that all the relevant information was provided during the sale of the policy.
Should you not be satisfied with the outcome, we have provided you with the escalation process.
We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
