*********** claims assessor

I submitted all required documents in relation to my last hospital claim. This was on Thursday 22.10.15. I received no feedback on it except for an sms to confirm this. Since then I've been calling to get feedback with no luck. Lerato has not been available to take my calls since Friday. Regardless of many messages I leave with her peers. I no longer have faith that she is capable of handling this. In the last 2 occasions I claimed the process was quick and worry free. I need urgent assistance please. I find thus as unacceptable behaviour from both your company and that agent. I have wasted so much money on making call on my cellphone with no joy.