Incompetence

In February 2021 I called Clientele to cancel one policy and update my bank details on 2 of my policies. Guess what...I'm still getting debited for the cancelled policy, only 1 policy is debited on the updated bank details. The other policy is now lapsed as they have not updated the bank details. Once again I tried to call them to find out what's going on...after holding on forever I get a recorded message that they're experiencing technical problems and the call was cut. I also tried the whatsapp line...still waiting while you are being transferred to a live consultant for almost 2 hours now.

Now I honestly don't know what to do with this incompetence anymore.