MM
Matilda M
1 reviews | Active since Apr 2017
01 Oct 2019, 12:31
Incompetence at clientele life
Clientele IFA is by far the worst service Today I went to one of the branches in Durban in commercial city to get IT3b certificate for my sars claim and I was told I would have to wait for them to call me to collect it like seriously The fact that I went there today and at that point in time to get it was simply because I needed it today I went to Old Mutual to get the same form and it was instant. Clientele has another level of incompetence
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Replies (2)
Clientele Life's replyOfficial
01 Oct 2019, 13:06Dear Matilda
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply01 Oct 2019, 13:06
Official
Dear Matilda
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
08 Oct 2019, 08:46Dear Matilda We thank you for allowing us the opportunity to address the concerns raised. As per telephonic discussion we confirmed that the document requested is not available on the type of policy which you currently have . We would like to take this opportunity to apologise for the inconvenience caused in this regard .
We trust that this is all you require, however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Vusumuzi Dlamini
We trust that this is all you require, however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Vusumuzi Dlamini
Clientele Life's reply08 Oct 2019, 08:46
Official
Dear Matilda We thank you for allowing us the opportunity to address the concerns raised. As per telephonic discussion we confirmed that the document requested is not available on the type of policy which you currently have . We would like to take this opportunity to apologise for the inconvenience caused in this regard .
We trust that this is all you require, however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Vusumuzi Dlamini
We trust that this is all you require, however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely, Vusumuzi Dlamini