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RdlR
Ruaan de la Rosa

1 reviews | Active since Nov 2021

27 Sept 2023, 13:22

Incompetence and unreliable

If you think you family is covered but they are not because of a *****, they don't come back to me and they dont want to comply with my request for my recording they are usless font ever get funeral cover by them you will end up paying it yourself, they are a **** they must be delt with after i pay for my dad's funeral ,this is a bad company

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Replies (8)
RdlR
Ruaan de la Rosa's update27 Sept 2023, 13:45
Reviewer Update
Why does one as a consumer have no rights? The call can't be retrieved after I requested the call . 5 Days later and still no service or reply. Customer care 0. I paid a premium every month and yet as a company you have more rights to conceal? Then have the audacity to tell me to wait ten more days . Altering my recording are we?? My next call will be to the Ombudsman - to report this company being *****ulent
Clientele Life
Clientele Life's reply27 Sept 2023, 13:56
Official
Dear  Ruaan D, 

At the outset, we would like to send our deepest condolences to you and your family during this difficult time. 

We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist. 
 
We sincerely apologize for any inconvenience caused. 

Yours sincerely, 
 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life  
RdlR
Ruaan de la Rosa's update27 Sept 2023, 16:03
Reviewer Update
And still no recording
RdlR
Ruaan de la Rosa's update28 Sept 2023, 01:46
Reviewer Update
And they have the right to deduct from my account after all this ,after i pay then 415 for nothing this is ******* and ***** some one please help
RdlR
Ruaan de la Rosa's update28 Sept 2023, 01:46
Reviewer Update
Still no recording after all this ***
Clientele Life
Clientele Life's reply28 Sept 2023, 09:19
Official
Dear Ruaan D,

Thank you for raising your concerns and bringing this matter to our attention.
 
We confirm that our investigator Skhumbuzo Mbele has been in contact with you today to provide you with feedback regarding your complaint.
 
As discussed, the call recording was sent to your email and the escalation process was sent to your cell number.
 
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
 
Regards,
Market Conduct
RdlR
Ruaan de la Rosa's update02 Oct 2023, 18:44
Reviewer Update
Still waiting for the first recording as you mentioned in the recording you " of the agents contacted you "i want that recording. I dont understand why this must take this long ,and why does debit cancelation take 31 days so you can just have one more installment, this is not right and client abuse, guess we dont have Rights against *****
Clientele Life
Clientele Life's reply11 Oct 2023, 11:40
Official
Dear Ruaan D,

Thank you for raising your concerns and bringing this matter to our attention.
 
We confirm that our investigator Skhumbuzo Mbele has been in contact with you to provide you with feedback regarding your complaint.  As discussed, the call recording was sent to your email and the escalation process was sent to your cell number.
 
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. 
 
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings 
 
Regards,
Market Conduct