GM
Gugu M
1 reviews | Active since Jan 2018
23 Oct 2021, 17:13
Incompetence
Good day my grandmother had an investment with IFA for 3 years which will mature October 2021, we called the call center to withdraw from the investment only to fine out that it will mature in 5 years of which she never signed up for that. We were assisted by a very rude agent named Pretty Khumalo who failed to explain the process but instead was not sympathetic and was very rude. I do not recommend clientele and IFA to anyone, they are a bunch of ******** who give false information
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 Oct 2021, 09:07Dear Gugu M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Oct 2021, 09:07
Official
Dear Gugu M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Oct 2021, 08:39Dear Gugu M,
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that the policy was canceled and the encashment value was paid on the 27th of October 2021.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that the policy was canceled and the encashment value was paid on the 27th of October 2021.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply29 Oct 2021, 08:39
Official
Dear Gugu M,
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that the policy was canceled and the encashment value was paid on the 27th of October 2021.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that the policy was canceled and the encashment value was paid on the 27th of October 2021.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life