DW
Donovan W

1 reviews | Active since Jul 2012

14 Dec 2015, 16:55

IN POCKETING ME

I HAVE POLICY with them my debits order go off on the 27 th of every month .This month they debit me on the 12th I was saving the money to buy some stuff when I get to the store I realise that the money is short when I check my account I notice that they debited my account without informing me. This has really in pocketed me has now I have to wait until I get paid to get what I wanted I have saved for 4 months. I think they need to inform us before they debit.

0
Replies (1)
Clientele Life
Clientele Life's reply15 Dec 2015, 09:29
Official
Hello Donovan1981,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Shanitha Hanuman

Service Support Supervisor