LM
Lesiba M
1 reviews | Active since May 2022
11 Sept 2023, 17:15
In authorised debit order
My name is Hendrick Machacha. You debited my account without my concern. I never signed up for any of your products. You consultant approached me, pleading and crying to me to provide her with my ID number. She **** to me that it will only be used to prove to her manager that she was on duty. Whereas this was a complete pure lie. Please return my money immediately into my account.
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Replies (3)
Clientele Life's replyOfficial
12 Sept 2023, 09:00Dear Lesiba M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply12 Sept 2023, 09:00
Official
Dear Lesiba M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
LM
Lesiba M's updateReviewer Update
12 Sept 2023, 09:07I can't wait for another 10 days to get my money back. Please refund my money ASAP. I called your contact center 20 days ago and I was t9ld to wait 10 working days, still now no refund was made. Is this how you treat your customers ? Very low of you!!!
LM
Lesiba M's update12 Sept 2023, 09:07
Reviewer Update
I can't wait for another 10 days to get my money back. Please refund my money ASAP. I called your contact center 20 days ago and I was t9ld to wait 10 working days, still now no refund was made. Is this how you treat your customers ? Very low of you!!!
Clientele Life's replyOfficial
12 Sept 2023, 10:40Dear Lesiba M, Thank you for raising your concerns with us. Please accept our sincere apologies for the inconvenience and delay caused, and rest assured that this does not represent the quality of service we aim to provide.
The policy was cancelled on August 25th, 2023. As per our telephone conversation, we will refund the premium deducted within 24 to 48 business hours. We have also sent a copy of the call recording from today to your email as requested. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
The policy was cancelled on August 25th, 2023. As per our telephone conversation, we will refund the premium deducted within 24 to 48 business hours. We have also sent a copy of the call recording from today to your email as requested. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Best regards,
Clientele Life's reply12 Sept 2023, 10:40
Official
Dear Lesiba M, Thank you for raising your concerns with us. Please accept our sincere apologies for the inconvenience and delay caused, and rest assured that this does not represent the quality of service we aim to provide.
The policy was cancelled on August 25th, 2023. As per our telephone conversation, we will refund the premium deducted within 24 to 48 business hours. We have also sent a copy of the call recording from today to your email as requested. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
The policy was cancelled on August 25th, 2023. As per our telephone conversation, we will refund the premium deducted within 24 to 48 business hours. We have also sent a copy of the call recording from today to your email as requested. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Best regards,