1 reviews | Active since Aug 2018
I'm tired of South African companies exploiting their customers - especially when it involves personal health.
I signed up for Clientele Life back in March. It's the end of August and I still have received no card or anything other than money going out of my account as proof that I signed up.
I tried to cancel with them earlier this month, but when you call them, the person on the other side of the line will say that's not his job while trying to sell me a different package. I want my money back, I'm paying them for nothing.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Dear mark-hurlin
As per telephonic discussion, we have confirmed that we do not have any records which indicate a request to cancel your policy. You could have been contacted by our Sales Team however, they do not have access to cancel policies.
As per your request we have, since assisted you with the cancellation, should you change your mind regarding the cancellation request ,we encourage you to contact us and we will gladly assist you to reactivate your policy.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Dear mark-hurlin
As per telephonic discussion, we have confirmed that we do not have any records which indicate a request to cancel your policy. You could have been contacted by our Sales Team however, they do not have access to cancel policies.
As per your request we have, since assisted you with the cancellation, should you change your mind regarding the cancellation request ,we encourage you to contact us and we will gladly assist you to reactivate your policy.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist