SL
Sandi L

1 reviews | Active since Aug 2021

21 Jul 2025, 20:32

im really disappointed on clientel life

I understand this is a very sensitive and urgent matter. It appears there's a discrepancy regarding my sister's insurance policy and the beneficiaries listed, following the unfortunate passing of her child. The policy documentation seems to indicate her children are included, yet the claim is being disputed. The inability to obtain the necessary records from the insurance company is causing significant distress and hindering the process. Given the rapidly approaching deadline and the potential legal and media ramifications, escalating this issue to a management level for immediate review is crucial. Prompt intervention is needed to clarify the policy details, rectify any errors, and ensure the claim is processed fairly and swiftly. please before Wednesday or you will see court. i will invite the news. this the reference number CER790913 her name is Miss GS Nonjebo *** please call her

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Replies (2)
Clientele Life
Clientele Life's reply22 Jul 2025, 07:42
Official
Dear Sandi L,  

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,
Market Conduct
Clientele Life 
Clientele Life
Clientele Life's reply23 Jul 2025, 11:36
Official
Dear Sandi L,
 Our condolences go out to you and your family on the passing of your sister’s child.  Your complaint was received and investigated.  The sales call was reviewed and it was found that the correct policy information was explained at sales stage.  The policy is an individual plan which covers only the main member.   We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Regards, Market Conduct,