QA
Quinton A
1 reviews | Active since Jan 2024
22 Sept 2025, 16:17
I'm not satisfied that I paid all those premiums and cannot freeze my account for one month
I'm not satisfied that I paid all those premiums and cannot freeze my account for one month. But I accept you terms and conditions. I was put off hold for not responding in 3 mins. But had to wait an hour on service on one occasion. Anele was Excellent in assisting me. I still feel you could give leeway to a honorable loyal payer. Thank you
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
23 Sept 2025, 08:16Dear Quinton A ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply23 Sept 2025, 08:16
Official
Dear Quinton A ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
23 Sept 2025, 11:03Dear Quinton A ,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
We have attempted to contact you on the mobile number provided to discuss and address your complaint, to no success.
Kindly be informed that we attempt to contact you again later.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
Clientele Life's reply23 Sept 2025, 11:03
Official
Dear Quinton A ,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
We have attempted to contact you on the mobile number provided to discuss and address your complaint, to no success.
Kindly be informed that we attempt to contact you again later.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
Clientele Life's replyOfficial
23 Sept 2025, 15:22 Dear Quinton A,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the unpleasant experience you have had with us.
I hereby confirmed that an arrangement has been made- as per policy terms and conditions, you have 15 days grace from your selected debit date to make a cash payment. Furthermore, an email has been sent to the email address provided with the details of the arrangement. The option to provide you with a payment holiday for October is no longer applicable as an alternative solution has been reached.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Maria Mokhuabane
Service Recovery Specialist
Clientele Legal
Clientele Life's reply23 Sept 2025, 15:22
Official
Dear Quinton A,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the unpleasant experience you have had with us.
I hereby confirmed that an arrangement has been made- as per policy terms and conditions, you have 15 days grace from your selected debit date to make a cash payment. Furthermore, an email has been sent to the email address provided with the details of the arrangement. The option to provide you with a payment holiday for October is no longer applicable as an alternative solution has been reached.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Maria Mokhuabane
Service Recovery Specialist
Clientele Legal