TR
Thandiwe R
1 reviews | Active since Oct 2020
30 Jan 2025, 12:54
I'm complaining with...
I'm complaining with the refund why it takes 24hrs to 48 hrs where as other funeral policy refund immediately 🙄
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Replies (2)
Clientele Life's replyOfficial
30 Jan 2025, 13:34Dear Thandiwe R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply30 Jan 2025, 13:34
Official
Dear Thandiwe R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's replyOfficial
07 Feb 2025, 11:25Dear Thandiwe R, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be aware that we must verify whether the money was received before we can issue a refund, which can take up to 24 to 48 hours. Please take note that on February 3rd, your reimbur*****t was processed. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply07 Feb 2025, 11:25
Official
Dear Thandiwe R, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be aware that we must verify whether the money was received before we can issue a refund, which can take up to 24 to 48 hours. Please take note that on February 3rd, your reimbur*****t was processed. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Best regards,