NM
Nokwanda M
1 reviews | Active since Dec 2020
14 Dec 2020, 20:45
Im being ****med
Clientele is deducting money from my account without my permission. I was told I was getting rewards by having the app (by a clientele consultant) and there are no monthly fees. I want everything cancelled, Never trusting them again.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
15 Dec 2020, 09:17Dear Nokwanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply15 Dec 2020, 09:17
Official
Dear Nokwanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
17 Dec 2020, 09:06Dear Nokwanda M,
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply17 Dec 2020, 09:06
Official
Dear Nokwanda M,
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further. Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Best regards,