******* POLICY
<p>I was phoned today at about 14:00 and to my surprise i was welcomed to Clientele for a hospital plan. I did not consent to any of this i did not request it and i did not even talk to someone about this. SELBY was the persons name then i phoned customer service. this person tells me they CAN NOT cancel my policy without a bank statement of mine and a letter. THIS IS UNACCEPTABLE. I DID NOT CONSENT TO ANY OF THIS. you must have recordings or something i should have signed. You have all my details and I WILL NOT send you my bank information. what if you are trying to rob me. I want this policy cancelled whatever it is. i am not sending my bank statement . This is MY personal information. Someone in management better sort this out.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns.
We confirm that we have assessed the call and by now our investigator (Lebo Mahlangu) has been in contact with you to provide you with the necessary feedback.
We further confirm that the call was between our sales consultant and your husband, who also provided your banking details.
As requested, the policy has successfully been cancelled and no debit orders will be raised to this to this bank account.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Elsa Fourie
Team Leader Compliance
Thank you for raising your concerns.
We confirm that we have assessed the call and by now our investigator (Lebo Mahlangu) has been in contact with you to provide you with the necessary feedback.
We further confirm that the call was between our sales consultant and your husband, who also provided your banking details.
As requested, the policy has successfully been cancelled and no debit orders will be raised to this to this bank account.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Elsa Fourie
Team Leader Compliance