IFA things

Dear  Nomkhosi Z,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again if you require further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life 

Dear  Nomkhosi Z Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request.  Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.  We however do understand your frustration and apologize for any inconvenience caused in this regard.  We trust you find this in order, however, should you require any further assistance please feel free to contact us directly.  Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life