IFA taking advantage of older people

Your sales consultants take advantage of old people since they know they cant read for themselves,I sent countless emails and no response and I requested you guys to send me the recording of my mum agreeing to your terms , the last person i spoke to told me my mum signed documents and i asked her to send me a copy and the copy i received were not signed , it was just documents explaining the policies that she took which were totally different to what was explained to her. she was so arrogant that she was telling me that after they spoken to my mum the documentation were sent to here she would have complained then that its incorrect. I told her my mum shes old and she cant read and i don't stay with her to check the laters she received , before i take this matter further I need that recording of her agreeing for you to split the money that was deducted as she says she never agreed t the money to be splitted agreement was for R100 Each and every month goes to her savings and when we went to you branch we were told that she will only get R 3000 from 2012 becoz the money was split into three , which she advised that she was never told about the disability policy which she wouldn't have taken , she agreed on savings and hospital plan , stop being ****** forward the recording of my mum agreeing to that why is it so difficult to sent the recording, you people are taking an advantage of old person s you know they can read for themselves. I am gonna take this further i am not gonna leave it STOP exploiting people who are earning grant. this is the reference i was given since i logged complaint Reference ********** , and yes your consultant did call my mum and she told them that its not what was sold to her and agreed on and she was told they will escalate this matter and get back to her till today no one called, its aither the complained was closed without any escalation i am still waiting or i am reporting you guys to ombudsman , i need that recording