LM
Lebogang M
1 reviews | Active since May 2023
02 May 2023, 06:31
IFA perks
Afternoon hellopeter,
I'm lebogang mabena,was looking for your help i got ****med by the clintele agents saying we will receive the benefits for free early this year, when i was introduced to the IFA perks the agent did not tell me that money will be pulled put of my account , i recently lost R325 from my covid sassa funds i went to capitec to disput the debit order an it was not disputable. I dnt have the money I am unemployed . I contacted one of the agent that introduced me to this but i havent gotten respons, i wpuld appreciate your help of helping me contact clintele to cancel it the agent promised to send me a unsubscribe email but until now i havent got it .
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
02 May 2023, 10:44Dear Lebogang M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please respond to the email we have sent to you with the policy number, your ID number, or the mobile number used to register the policy so that your query can be escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please respond to the email we have sent to you with the policy number, your ID number, or the mobile number used to register the policy so that your query can be escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply02 May 2023, 10:44
Official
Dear Lebogang M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please respond to the email we have sent to you with the policy number, your ID number, or the mobile number used to register the policy so that your query can be escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please respond to the email we have sent to you with the policy number, your ID number, or the mobile number used to register the policy so that your query can be escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
LM
Lebogang M's updateReviewer Update
02 May 2023, 12:05I do know my policy number but if u contact the agent that helped me he can give my policy number cause he registered me as for my id number im not comfortable with sending it but i can assure you guys can reach me on this new number im using now ***
LM
Lebogang M's update02 May 2023, 12:05
Reviewer Update
I do know my policy number but if u contact the agent that helped me he can give my policy number cause he registered me as for my id number im not comfortable with sending it but i can assure you guys can reach me on this new number im using now ***
Clientele Life's replyOfficial
02 May 2023, 12:38Dear Lebogang M,
Thank you for your response.
Kindly note that your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Thank you for your response.
Kindly note that your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Best regards,
Clientele Life's reply02 May 2023, 12:38
Official
Dear Lebogang M,
Thank you for your response.
Kindly note that your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Thank you for your response.
Kindly note that your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
03 May 2023, 07:39Dear Lebogang M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Best regards,
Clientele Life's reply03 May 2023, 07:39
Official
Dear Lebogang M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Best regards,