AM
Anele M
1 reviews | Active since Jun 2025
30 Jun 2025, 11:12
IFA Membership Cancellation
Good day Kindly assist in cancelling the IFA Membership, as I have been trying to contact Clientele and no one can assist me, the consultants kept on referring to the Clientele app and the agent only told me that if I won’t be able to do it I must cancel the policy and call in the office Otherwise I’ll have debits (At the last minute) isn’t that the first thing you should tell someone before they make you a member, that is so unprofessional.
Please treat this as urgent.
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Replies (3)AM
Anele M's updateReviewer Update
30 Jun 2025, 11:17And I would also request a refund.
AM
Anele M's update30 Jun 2025, 11:17
Reviewer Update
And I would also request a refund.
Clientele Life's replyOfficial
30 Jun 2025, 13:01Dear Anele M,
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply30 Jun 2025, 13:01
Official
Dear Anele M,
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
30 Jun 2025, 15:12 Dear Anele M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in June as per your request. Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in June as per your request. Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply30 Jun 2025, 15:12
Official
Dear Anele M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in June as per your request. Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our conversation on even day, I have assisted you and also cancelled the policy which commenced in June as per your request. Furthermore, I confirmed that an sms notification and also a letter confirming cancellation will be sent within 24/48hrs.. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life