JM
Jessica M
1 reviews | Active since Aug 2020
29 Aug 2020, 17:15
IFA Membership Cancellation
Good day Kindly assist in cancelling the IFA Membership, as I have been trying to contact Clientele and no one can assist me, the consultants kept on referring to the Clientele app and the agent only told me that if I won’t be able to do it I must cancel the policy and call in the office Otherwise I’ll have debits (At the last minute) isn’t that the first thing you should tell someone before they make you a member, that is so unprofessional.
Please treat this as urgent.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
31 Aug 2020, 10:08Dear Jessica M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply31 Aug 2020, 10:08
Official
Dear Jessica M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Sept 2020, 09:24Dear Jessica M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Nobuhle Jantjies) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, your policy has been cancelled as per your request. We would like to apologise that you did not get the correct information regarding the IFA business fee. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Nobuhle Jantjies) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, your policy has been cancelled as per your request. We would like to apologise that you did not get the correct information regarding the IFA business fee. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,Market Conduct
Clientele Life's reply03 Sept 2020, 09:24
Official
Dear Jessica M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Nobuhle Jantjies) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, your policy has been cancelled as per your request. We would like to apologise that you did not get the correct information regarding the IFA business fee. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Nobuhle Jantjies) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, your policy has been cancelled as per your request. We would like to apologise that you did not get the correct information regarding the IFA business fee. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,Market Conduct