NM
Nqobile M
1 reviews | Active since Mar 2021
09 Apr 2023, 22:34
IFA Membership Cancelation and Stop Debits.
Kindly assist in cancelling the IFA Membership, as I have been trying to contact Clientele and no one can assist me. I had no agreement with anyone that I was going to pay. Otherwise I’ll have debits (on the 25th of every month). isn’t that the first thing you should tell someone before they make you a member, that is so unprofessional.
Please treat this as urgent. Thank you in advance
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Replies (2)
Clientele Life's replyOfficial
11 Apr 2023, 11:16Dear Nqobile M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply11 Apr 2023, 11:16
Official
Dear Nqobile M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
11 Apr 2023, 12:50Dear Nqobile M , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have explained how the policy came about and our cancellation process. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply11 Apr 2023, 12:50
Official
Dear Nqobile M , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have explained how the policy came about and our cancellation process. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life