BM
Boinehelo M
1 reviews | Active since Nov 2020
26 Nov 2020, 18:16
IFA Membership cancelation
IFA Membership Cancellation Good day Kindly assist in cancelling the IFA Membership, as I have been trying to contact Clientele and no one can assist me, the consultants kept on referring to the Clientele app and the agent only told me that if I won’t be able to do it I must cancel the policy and call in the office Otherwise I’ll have debits (At the last minute) isn’t that the first thing you should tell someone before they make you a member, that is so unprofessional.
Please treat this as urgent.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Nov 2020, 20:40Dear Boinehelo M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Nov 2020, 20:40
Official
Dear Boinehelo M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
BM
Boinehelo M's updateReviewer Update
26 Nov 2020, 23:14Thank you i will be waiting for feedback.
BM
Boinehelo M's update26 Nov 2020, 23:14
Reviewer Update
Thank you i will be waiting for feedback.
Clientele Life's replyOfficial
01 Dec 2020, 10:19Dear Boinehelo M,
Our attempts to contact and provide you with feedback regarding the concerns raised resulted in no success. Our response to the matter refers: With reference to your cancellation request, kindly note that your policy has now been cancelled. We have requested for a refund of the premium deducted for the month of November. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Our attempts to contact and provide you with feedback regarding the concerns raised resulted in no success. Our response to the matter refers: With reference to your cancellation request, kindly note that your policy has now been cancelled. We have requested for a refund of the premium deducted for the month of November. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply01 Dec 2020, 10:19
Official
Dear Boinehelo M,
Our attempts to contact and provide you with feedback regarding the concerns raised resulted in no success. Our response to the matter refers: With reference to your cancellation request, kindly note that your policy has now been cancelled. We have requested for a refund of the premium deducted for the month of November. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Our attempts to contact and provide you with feedback regarding the concerns raised resulted in no success. Our response to the matter refers: With reference to your cancellation request, kindly note that your policy has now been cancelled. We have requested for a refund of the premium deducted for the month of November. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
BM
Boinehelo M's updateReviewer Update
03 Dec 2020, 12:29Greetings to you.
Thank very much for your assistance, my policy is permanently terminated and i got my refund.
Yours
Boinehelo
Thank very much for your assistance, my policy is permanently terminated and i got my refund.
Yours
Boinehelo
BM
Boinehelo M's update03 Dec 2020, 12:29
Reviewer Update
Greetings to you.
Thank very much for your assistance, my policy is permanently terminated and i got my refund.
Yours
Boinehelo
Thank very much for your assistance, my policy is permanently terminated and i got my refund.
Yours
Boinehelo