LM
Likhona M
1 reviews | Active since Oct 2024
14 Oct 2024, 10:09
IFA DEBIT ORDER
Can I get a refund on a debit order you made on my savings account on the 25th of September. I am suspecting it is because of some IFA agents who asked for my details and also my account details. They assured me that no money will be taken from account. I was helping them without realising I am being ****med. Please take this into account as they may be others who are being falsely informed and ****med.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
14 Oct 2024, 10:18Dear Likhona M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply14 Oct 2024, 10:18
Official
Dear Likhona M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
29 Oct 2024, 10:43Dear Likhona M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jnatjie has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jnatjie has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply29 Oct 2024, 10:43
Official
Dear Likhona M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jnatjie has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jnatjie has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,Market Conduct