1 reviews | Active since Nov 2016
IFA Customer care number never working and Closed even during office hours
Today 13 Novemeber I tried to contact clientele IFA because I wish to know if they finaly registered my policy which I app**** for 4 November 2017 at an IFA presentation in Westville but to my surprise 9 November it was still not activate. Today 13 November I called the provided customer care line ********** at 8: 54 am and they are saying offices are closed and whilst on the website and the stupid voicenote says clientele opens at 8am??????? I called back again 9:05 am still getting the same nonsense that the offices are closed. this is misleading and fustrating I cannot put my finances and trust on a company that works like this.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist