YJ
Yolanda J
1 reviews | Active since Jul 2022
26 Jul 2022, 10:18
IFA Contract without my Concern
I am very shocked and confused that I am signed up for IFA, whereas I did not agree the guy said he is checking if I qualify after that I am receiving messages informing me that I have a debit order but I did not agree. I want it cancelled before I take the legal route because this is ******* and it is *****.
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Replies (2)
Clientele Life's replyOfficial
26 Jul 2022, 10:45Dear Yolanda J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Jul 2022, 10:45
Official
Dear Yolanda J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
27 Jul 2022, 14:03Dear Yolanda J Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the matter and the Market Conduct department has been in contact with you to provide the relevant feedback. If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Market Conduct
Clientele Life's reply27 Jul 2022, 14:03
Official
Dear Yolanda J Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the matter and the Market Conduct department has been in contact with you to provide the relevant feedback. If you are not satisfied with the findings and opt to escalate your matter to the Independent Complaints Arbitrator, the escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Market Conduct