1 reviews | Active since Jan 2024
IFA Clientele ****mer Agents.
So I was approached by a guy that works for Clientele IFA deoartment so him and his colleagues said they were gonna check if I qualify to use the service and theb they cab sign me up if I wanted too. Further on they said that I qualify and I said I don't want ro be signed up so they said no. But they took a picture of my card and my details and left. A month later a R500 gets deducted from account without my consent and they took pictures of my card which I had to go cancel and remake a firhter R80 again ultimately I never got refunded according to some hidden clause. Im very upset because I won't get my money back after I got ****med by IFA agents in Belville. Im gnna take this further legally but first wanted to vent my frustration regarding this matter.
According to me taking my infirmation and signing me up for smtn I dunno about is againts the POPI ACT.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Best regards,
Best regards,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your IFA Ultimate Dignity Plan is cancelled. The cancellation letter is sent to the email address we have on record.
We have further have explained there is no refund because your policy was cancelled out of the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Best regards,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your IFA Ultimate Dignity Plan is cancelled. The cancellation letter is sent to the email address we have on record.
We have further have explained there is no refund because your policy was cancelled out of the cooling off period.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Best regards,