Hellopeter
Share Your Experience
KN
Khanya N

1 reviews | Active since May 2022

17 May 2022, 23:01

IFA cancellation

I would like to cancel my IFA membership because the IFA lady who convinced me to join didn't ask me which policy I wanted. I can't afford the one she chose for me, as I'm currently unemployed. My IFA number is AF***. Please assist as I'm out of options.

0
Replies (2)
Clientele Life
Clientele Life's reply18 May 2022, 10:19
Official
Dear Khanya N 
We confirm receipt of the concerns raised.
      Your query has been escalated to the relevant department for investigation.
      
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life  

Best regards,

Clientele Life
Clientele Life's reply18 May 2022, 15:59
Official
Dear Khanya N,   We confirm that we contacted you to provide feedback regarding the concerns raised.  At the outset, we would like to apologize for any inconvenience you experienced.  As per our telephonic discussion, we confirm that we have assisted with the cancellation and explained the refund process.   It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
Lindiwe Mabizela
Service Support Specialist 
Clientele Life   

Best regards,